Extension Requests
Student Support
Troubleshooting Steps for Course Access (Replace
Skillport Platform)
Studying Online
Studying Offline
How to Synchronize/Upload Offline Progress
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If you need to request an extension you must contact
your DEU Student Support Representative two weeks before your course ends. It is
in your best interest to try to complete your studies by your End Date,
otherwise, you will receive an incomplete grade and risk
NOT receiving the college credits associated with your course plus the
possibility of having your wages garnished to pay back military tuition
assistance.
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To request an extension:
1.
Contact your Student Support
Representative for an Extension Request Form.
2.
Upon completion of the
Extension Request Form, you may be granted a maximum 90 day extension.
3.
You will receive a
confirmation via e-mail from your Student Support Representative with a new
course End Date.
4.
It is your responsibility to
inform your Representative once you are complete.
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*NOTIFY YOUR EDUCATION OFFICE AND VERIFY THE POLICY FOR EXTESION REQUEST*
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DEU provides students with the following support:
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1.
Enrollment Specialists can
help you choose the right course with associated degree plan and guide you
through the Enrollment Process.
2.
Student Support monitors your
course progress, assists with SkillPort troubleshooting, evaluates your
completed coursework and answers any general questions you may have about your
course.
3.
Additional technical support
is provided through SkillPort 24/7 via live chat, phone (1-866-754-5435) or
email (support@skillsoft.com).
4.
Mentoring is provided through
SkillPort for students studying IT courses 24/7.
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DVD/CD must be in
Drive (If you are working offline)
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Please
check that you do have the correct version of Java installed
o
To check
your version of Java, open up Internet Explorer.
o
Click on
“Tools” in the toolbar and scroll down to “Internet Options.”
o
Click on
the “Advanced” tab once the window opens up.
o
Scroll down
to the Java SUN option.
o
The version
listed should be: Use JRE 1.6.0.
o
If the
version of Java is incorrect, refer to the USB thumb drive to download the
correct version.
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Disable 3rd
Party Browser Extensions
o
Go to “Tools” in the toolbar of Internet Explorer.
§
You do not need to have access to the Internet in order to turn these
settings off.
o
Then click on “Internet Options.”
o
In the window that opens up, click on the “Advanced” tab.
o
Scroll down to the “Browsing” section and turn off your 3rd Party
Browser Extensions.
§
Uncheck the box and click “Apply” and then “OK.”
o
You need to make sure all of your pop-up blockers are disabled.
o
To check, go to “Tools” in the toolbar.
o
Scroll down to “Pop-Up Blocker.”
o
A second menu option will show up. Click on “Turn Off Pop-Up Blocker.”
o
Also disable any pop-ups in your Yahoo and/or Google toolbars.
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User accounts
Control (For Windows Vista Users only)
o
Next,
you want to make sure User Accounts Control security setting is disabled.
o
Go to
your “Start Menu.”
o
Click
on “Control Panel.”
o
Go to
your “User Accounts” icon.
o
Click
on “Turn User Account Control On or Off” (Some users of Vista may need to click
on user accounts a second time.)
o
You
will see: Use User Control (UAC) to help make your computer more secure;
uncheck the box and click OK/Apply.
o
Restart your computer.
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All Firewalls must be disabled
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Try accessing the
course online or offline again once adjustments have been made
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If you still cannot
access the course offline you will
have to
uninstall and
then reinstall SCM.
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Once course is
completed, reset the above settings to the original security levels.
Contact Student Support or the SkillSoft Technical Support line
if you need further assistance.
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DEU Student Services
Telephone: 866-487-4800
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For online “Live Chat” assistance go to www.deuniv.com
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In addition to the Student Services Department,
you have 24/7 access to technical support through SkillSoft.
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SkillSoft Technical Support: 866-754-5435
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For online assistance go to http://support.skillsoft.com/livehelp/?deptid=2403
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To begin your course ONLINE:
1.
Go to
www.deuniv.com
2.
Click on Student Login
3.
Enter your username (usually
your preferred e-mail) and password (case-sensitive)
4.
My Plan contains your
assigned courses
5.
Study your courses in the
order listed using your course syllabus
6.
My Report contains your
current progress
7.
60% of your grade is based on
your overall test scores, 40% of your grade is based on viewing the course
content
When you have completed all
coursework, it is necessary for you to contact your Student Support Rep to begin
evaluation for grading.
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To study OFFLINE follow the
steps below:
WORKING OFFLINE UPDATES:
Updates have been made to the settings
for working offline. The changes have also been made for Windows Vista. Please
make the necessary adjustments to your computer, listed on the previous page,
before following the instructions below to install the program.
1.
Load any one of
COURSEWARE DISKS. When prompted click
on Open Folder to view files and click on the
“Setup” icon.
2.
When the dialog box opens,
check all of the boxes. Click
continue and then OK.
3.
A
SkillSoft
Course Manager icon will appear on your desktop once you have installed it from
the disk.
4.
Exit the program and restart your
computer.
5.
Double click the
SkillSoft Course Manager icon on your
desktop. Make sure you have the Courseware CD in the CD drive before continuing
to step 7 to access the course.
6.
Enter your User Id (student
login). Located in the center of your packet.
7.
Click
“Yes” if asked to be created as a new
user.
8.
Click on the
Configure Tab.
9.
Proceed to the LMS Post URL
section and enter the following information:
pvsp64hbe.skillport.com/_spgiltec_od_cgi/aiccisapi.dll
10.
In the server root section,
enter the following:
http://content1.skillsoft.com/scm/35SCP7scmdl/web
11.
Click the
Save button.
12.
Click on the
Play Tab to start course.
13.
When prompted, choose “web accessibility.” This option will
enable you to navigate through the course using the mouse.
14.
Once all courses are
completed, contact your Student Representative.
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Synchronizing Offline
Progress:
1.
Although the course CD’s are designed for you to work
offline, you can choose to synchronize your offline work to your online account.
Disabling your pop-up blockers allows you to perform this task.
2.
To synchronize your offline progress to your online
account, login to both your online and offline account at the same time making
sure that appropriate course CD’s are loaded. Your work will automatically
synchronize for you.
*In the Configure Tab of the Skillsoft
Course Manager ensure the following settings are saved.
LMS
Post URL:
pvsp64hbe.skillport.com/_spgiltec_od_cgi/aiccisapi.dll
Server root section:
http://content1.skillsoft.com/scm/35SCP7scmdl/web
Uploading Offline Progress:
1.
Go to Progress page in
SkillSoft Course Manager
2.
Click on the 'Export' button
at bottom of page (program will create a zip file)
3.
Save zip file onto your
desktop
4.
E-mail the zip file to your
Student Services Representative.
E-mail a Student Services
Rep: Support@deuniv.com
When you have completed all coursework, it is necessary for you to contact your
Student Services Rep to begin evaluation for grading.
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