BELLEVUE UNIVERSITY /
DEU
Select Online
Courses
FREQUENTLY ASKED
QUESTIONS
If you do not find the answer you
need in this section, please contact DEU at
1-866-487-4800, (M T 8am-6pm,
F 8am-12am-Noon Eastern Time)
A DEU Representative will gladly
assist you.
Accreditation
Is Bellevue University an accredited
school?
Degree Programs and Courses
What degree
programs are available through Bellevue University?
How do I
know which courses are right for me?
College Credits
Will
Bellevue University accept college credits from other institutions?
Can my military experience be
evaluated by Bellevue University for college credits?
How many
credits are needed to establish residency requirements with Bellevue
University?
Enrollment
Why are
courses started on the first or fifteenth of each month?
Why is it
necessary to wait 30 days (domestic) or 45 days (international) to begin my
course?
Why am I assigned a DEU e-mail
address when I already have one of my own?
Do I have to
check my computer settings prior to beginning my courses?
FREE Study Tool
When will I receive my study
tool?
Why do I receive my study tool AFTER
my start date?
Is it possible to change the specs
of the study tool?
Can I upgrade to a laptop instead of
a desktop or CPU?
What if I already have a computer?
Will the course cost less?
Can I send my Free Study Tool to a
different address other than my own?
If I sign up
for another BU Select online course, can I receive additional study
tools?
Studying
Who can I
contact with questions regarding my course?
What is the
Resource CD?
Am I required to do all coursework
online?
If I do not have access to the
internet, can I still complete my coursework?
How do I
study offline?
If I do my coursework offline, how
do I submit my coursework for grading?
Completion
How long do
I have to complete my course with Bellevue University?
When I
complete my course what do I do?
What happens if I complete my course
before my end date?
What happens if I do not complete my
course?
How do I know when I have completed
my course?
What happens if I am
deployed?
Am I required to complete the
Mentoring or Test Prep sections?
Grading / Transcript
How is the
coursework graded?
When is my coursework
graded?
Upon
completion of my coursework, how long does it take for grades to be
issued?
Where can I view my transcript from
Bellevue University?
How can I request a transcript from
Bellevue University be sent to another institution?
Extensions
How do I
request an extension?
How long is an
extension?
Technical Support
Who do I
contact if I experience problems with my course?
Q: Is Bellevue University an
accredited school?
A: Bellevue
University is regionally accredited by The Higher Learning Commission of the
North Central
Association of Colleges and Schools (NCACS).For more
information, you may contact the NCACS at:
30 North LaSalle
Street
Suite 2400
Chicago, IL
60602-2504
Phone: (800)
621-7440
Fax: (312)
263-7462
www.ncahigherlearningcommission.org
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Q:What degree programs are
available through Bellevue University?
A:Below are the degrees offered through Bellevue University
incorporating online courses (serviced by DEU)
as options in the degree
plan. These courses are titled 'BU/ DEU Select Courses'.A DEU Enrollment
Specialist is available to answer any questions you may have at866-487-4800.
MOS
2003 is an optional course for the following degrees:
Business
Administration Accelerated (B.S.)
Computer
Information Systems in Business Traditional (B.S.)
Computer
Information Systems in Business Accelerated (B.S.)
Criminal
Justice Administration Accelerated (B.S.)
Leadership
Accelerated (B.A.)
A+ & Network+ are
optional courses for the following degrees:
Business
Administration Accelerated (B.S.)
Criminal
Justice Administration Accelerated (B.S.)
Leadership
Accelerated (B.A.)
Q:How do I know which courses
are right for me?
A:First, review the degree plans
available from Bellevue University and select one that interests
you.
(See the list above). Each degree
plan states the optional online courses under the section titled
'BU/DEU Select Courses'.If you are
not sure of which degree plan is best for you, contact a DEU
Enrollment Specialist at
1-866-487-4800.
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Q:Will Bellevue University
accept college credits from other institutions?
A:Bellevue
University evaluates each transcript individually.The Academic Dean and
Registrar reserve
the right to accept or reject
credit from other institutions.
To
begin a credit transfer from another school, you need to request an official
transcript from that
institution(s) be sent directly to
the Registrars Office at Bellevue University (address listed below).
Copies of transcripts are acceptable
only for preliminary evaluation. Official transcripts are required
for formal transfer of
credits.
You can use the Transcript
Request Form to have transcripts from other institutions sent
to:
Bellevue
University
Registrars
Office
1000 Galvin Road
South
Bellevue, NE
68005-3098
Q:Can
my military experience be evaluated by Bellevue University for college
credits?
A: To request anofficial evaluation of your military
experienceand training for college credit, please
request an
officialtranscript from the organizations listed below. Official transcripts
areall that is
needed to complete your military evaluation. (Please do
not send in any medal certificates, letters
ofappreciation, or any other
awards & certificates.)
Army: AARTS
Navy &
Marines: SMARTS
Marines: MCI
Air
Force: CCAF
Coast Guard: CGI
DOD
Employee: DAU
CLEP/DANTES: May be
sent in for evaluation. Must be official.
CLEP
Transcript Request Form
CLEP Transcript Request
Webpage
Attention all Army students. If you are having
difficultyobtaining any of your military documents, please
log on toArmy Knowledge
Online.
Note: If you served in the military prior to the year 1981
then you may submit a copy of your
DD214, 2-1,
2A, orDD295 for an evaluation.
Please make sure the following
information is on anything you send in to be evaluated:
1. Social
Security Number
2. Rank
3. Current Military
Installation
For additional questions or
comments, only concerning Military evaluation, contact Bellevue
University at
1-866-827-8467.
Q: How many credits are needed
to establish residency requirements with Bellevue
University?
A:At least 30 credit hours are
required for residency at Bellevue University.
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Q:Why are courses started on
the first or fifteenth of each month?
A:Term
dates (start and end dates) are established by Bellevue University.
Q:Why is it necessary to wait
30 days (domestic) or 45 days (international) to begin my
course?
A:This grace period provides
Bellevue University and DEU time to process paperwork related to your
course and provides you an option to
withdraw without penalty, if done prior to your start date.
A DEU Enrollment Specialist will
advise you of your start and end dates.
Q: Why am I assigned a DEU
e-mail address when I already have one of my own?
A:When you enroll for a Bellevue University/DEU Select Online
course, DEU assigns a secure e-mail
address to be used while studying
our courses. You should regularly check your personal and DEU
e-mail
accounts for important messages from Bellevue University and DEU throughout your
studies.
Please keep in mind that e-mail is sometimes the only
communication we have with you, especially
if you are overseas
To access your
DEU e-mail account, please follow these steps:
1.
Open your web browser to www.deuniv.com
2.
Click on 'DEU Student E-Mail' located on the left navigation menu
3. Enter your username and
password, which is printed on your Resource CDs label
It is
recommended that you change your password for the DEU e-mail account, once you
login the first time.
Here is how to change your
password:
1. Select 'Account
Options' > 'Change Password'
2. Type in your old
password
3. Create a new
password
4. Click
'confirm'
To send an e-mail:
1. Click the 'Compose'
link
2. Click the 'Inbox'
link to view your e-mail log
3. To view an individual
e-mail, click on the title of the specific e-mail
Q: Should I check my computer
settings prior to beginning my courses?
A:Absolutely! Before you begin
your course you must follow the directions below to make sure your
computer settings are compatible
with the courseware.
Browser Capabilities
Test
The Browser Capabilities Test will
ensure that your computer and web browser are configured to enable
you
to access your course online. Copy
and paste the link below into your web browser and follow the
directions:
http://browser.skillport.com/bh/default.asp
Follow the directions below, if any
browser test results are unsupported:
Pop-Up
Blocker
If you use Internet Explorer, follow
the steps below to resolve any issues:
Set
Security: Tools > Internet Options > Security Tab > highlight Trusted
Sites > click Sites >
1. Add www.skillport.com
2. Remove check mark from
Require Server Verification
3. Click OK
4. With Trusted Sites
still highlighted, click Default Level; ensure the level is set to
Low
Install the
JRE application from your 'Resource CD' and to ensure all JRE options are
enabled,
follow these steps:
1. Go to Tools >
Internet Options > Advanced Tab > Scroll down until you see
JRE
2. Ensure all three
options are checked and click APPLY.
Disclaimer: This software upgrade is required
for SkillPort Java content to function normally within your
browser.Since it was created by a
third party vendor, Bellevue University and DEU assume no
responsibility
for complications that may arise as
a result of the upgrade.
Clear Your
Cache
Go to Tools > Internet
Options > Delete Files > check 'Delete All Offline Content' > click
OK
Clear Your
Cookies
Go to Tools > Internet
Options > Settings > View Files > CTRL + A >hit the 'Delete'
key.
For Internet Explorer 6.0 users,
simply click Delete Cookies on General tab.
Close
ALL windows of your browser, then re-open the browser and attempt to launch your
courses.
Click 'GRANT' or 'YES' to pop-up
messages from SkillSoft.
If the Problem
persists:Call SkillSoft
Technical Support at 1-866-754-5435.
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Q: When will I receive my
study tool?
A: You should receive your FREE
study tool within 7 to 10 business days after your start
date.
Q: Why do I receive my study
tool AFTER my start date?
A: Since you may cancel your
enrollment right up until your start date (grace period), it is
necessary
that your FREE study tool be ordered
on your start date. It is not necessary to have your study tool
to begin your
coursework.
Q: Is it possible to change
the specs of a study tool?
A:
No.
Q: Can I upgrade my FREE study
tool to a laptop?
A: If the course you choose is
qualified for an upgrade, you must complete the Laptop Upgrade Form
during
the Enrollment Process. It is your
responsibility to pay
any additional fees as Tuition Assistance does
not
cover these types of optional expenses.
If
you have a question concerning the upgrade qualification, contact a DEU
Enrollment
Specialist at
1-866-487-4800.
Disclaimer: The FREE study tools or laptops are
not paid by Tuition Assistance. Not all courses
come with
FREE study tools and not all study tools are the same for all
courses.
Q: Will my course cost less if
I do not accept a FREE study tool?
A: If the
course you choose qualifies for a study tool, it is considered a gift from DEU
to support your
study efforts. This gift is not
part of your tuition; therefore the course costs remains the
same.You
may request to have the study tool
sent to a relative or friend, however, Bellevue University and DEU
will not accept any responsibility
once the study tool is delivered to a third party.
Q: Can I send my study tool to
an address other than my own?
A: Yes, you
may request your study tool be sent to another domestic or international (APO
only) address.
Please tell a DEU Enrollment
Specialist when you enroll for the course to ship it to an alternate
address.
To prevent lost or delayed
packages, please ensure you provide us with the correct name, shipping
address, phone number and be sure
the third party is aware of the pending arrival of the item for
signature.
All shipments require a signature
at delivery. When the package is released by signature, the study
tool
is no longer the responsibility of
Bellevue University or DEU.
Q: If I
sign up for another course with Bellevue University and DEU, can I receive
additional study tools?
A: Yes.
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Q: Who can I contact with
questions regarding my course?
A: Once
you are enrolled in our online courses, you are assigned a DEU Student Services
Rep, who
provides ongoing support throughout your course. Contact
information for your Student Services Rep
is provided in the Student
Packet (mailed after enrollment), in subsequent e-mails sent through
the
duration of your course. You can also reach the Student Services department at
1-866-487-4800,
Monday - Friday, from 8 - 5, Eastern Time.
Q:
What is a Resource CD?
A: A
Resource CD is part of your Student Packet, sent to you after enrollment. This
CD has necessary
software tools and information to
needed to prepare you and your computer to begin your coursework.
It is very important that
to run the CD FIRST. See 'Should I check my computer settings
prior to
beginning my courses?'
above.
Q:
Am I required to do all coursework online?
A: No, DEU
provides each military student with courseware in CD format. This gives you the
option to study
offline and upload progress at a
later date. It is recommended, however, if you do study offline, to
upload
(or synchronize) your progress in
SkillPort on a regular basis.
Q:
Can I complete my coursework if I do not have access to the
Internet?
A: Yes, DEU makes it possible for
all students to study and complete coursework online OR offline
through
the courseware CDs, which accompany
your course. You will be responsible to send your completed
progress to DEU to receive a grade
and credit from Bellevue University. Please see the above question
for more information.
Q: How
do I study offline?
A: To
begin your coursework OFFLINE, please follow these steps
below:
1. Load the resource CD into your
computer and click on the JVM File and Load Program.
Do
Not Restart your computer!
2. Now load your courseware disk
into your computer and click on the Setup Program File
3. Click
yes to all questions, then select install Help Files and All
Players
4. Install Course
Manager.
After successful installation, a
SkillSoft Course Manager icon will appear on your desktop
5. Exit
the program and restart your computer
6.
Double-click the SkillSoft Course Manager icon on your desktop
7. Enter your username and
password, provided on your Resource CD label
8. Click
on yes if it asks to establish you as a new student
9.
Proceed to the Configure tab then continue to the LMS Post URL section to enter
the following:
lms65.skillport.com/_spcesmilitary_od_cgi/aiccisapi.dll
10. In the Server Root section,
enter the following:
http://content1.skillsoft.com/scm/35SCP5scmdl/web
11. Hit the
Save button.
12. Congratulations! You are now
able to study and complete your courses offline
To begin your
coursework ONLINE, please follow these steps below:
1. Go to
the DEU website: www.deuniv.com
2. Click
on 'SkillPort Login'
3. Enter your username and
password, provided on your Resource CD label
(note: username
and password are case-sensitive)
4. Go to 'My Plan' which contains
your courses
5. Complete the courses in the
order listed
6. Test Prep and Mentoring
Lessons are NOT required for course completion, but can be
helpful.
7. 'My Report' gives you a
current course progress status
8. When all coursework is
completed, contact your Student Services Rep to start the grading
process.
Q: How do I submit my
coursework for grading if I studied offline?
A:You have
two options to upload your progress for grading.The options are listed
below:
Email Offline
Progress from CDs
1. While the coursework program
is running, click on 'Progress'
2. Select 'Export'
3. Save to desktop if you have
Internet access from your computer or save to a USB drive or CD
4. Attach the zipped file to an
e-mail and send to your Student Services Rep.
Please
call to verify that your DEU Student Services Rep received the e-mail
successfully.
Upload Offline
Progress from Hard Drive to SkillPort
1. Log on
to www.deuniv.com
2. Select
'SkillPort Login' located on the left navigation menu
3. Type
in your Username and password
4. Login to SkillPort (SkillSoft
Course Manager program will run during this entire process)
You have created a file on your
hard drive tobe used in step 10
5. Select
'My Report.' Now, minimize this screen
6. Select
the 'Start' button
7. Select 'My
Computer'
8. Select 'Local Disk
(C:)'
9. Select 'Program Files' >
SkillPort> client folder> results
10. You
should see at least two folders
1) This folder was
created during step 5 of this process (example: JSailor@deuniv.com)
2) Other folders were created while
studying your courses offline (example: JSailor58)
11. Open
the folders titled with your first and last name followed by a
number
You should see a few files
titled similar to the following: 123900_eng.rte
12. Select
Edit > Select All, then Copy and close the file
13. Open
the folder stating your DEU e-mail address and Paste
14. Repeat
steps 12 through 14 as required for all folders
15.
Maximize SkillPort page and select Back button on your browser
Your progress should now be
uploading to SkillPort
Note: SkillSoft Course Manager
Program will run during this entire process and will indicate files being
loaded
DO
NOT CLOSE THIS PROGRAM WHILE UPLOADING PROGRESS; IT WILL CLOSE AUTOMATICALLY
WHEN COMPLETED.)
16. Select 'My Report' to display
all the progress uploaded
If you
experience problems, please contact your DEU Student Services Rep:
1-866-487-4800
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Q: How long do I have to
complete my online course with Bellevue University?
A: Course durations are listed
below:
|
Service Branch |
Time
Allotted |
|
Air Force |
18 weeks |
|
Army |
18 weeks |
|
Coast Guard |
18 weeks |
|
Marines |
18 weeks |
|
National Guard |
18 weeks |
|
Navy |
18 weeks |
|
Reservists |
18
weeks |
Please Note: Credit hours allowed per semester
per branch of service can vary. Please check with your ESO on the number of
credit hours you may take per semester.
Q: What do I do when I
complete my course?
A: You will need to contact your DEU
Student Services Rep. by e-mail or telephone immediately upon
completion your coursework.Your
progress will be evaluated and sent to Bellevue University for
official
grading.No grades are issued prior
to your end date.
Q:
If I complete my course before my end date, what should I
do?
A: You will need to contact your DEU
Student Services Rep. by e-mail or telephone immediately upon
completion your coursework.Your
progress will be evaluated and sent to Bellevue University for
official
grading.No grades are issued prior
to your end date.
Q:
What happens if I do not complete my course?
A: 1. You may be required to pay
back Tuition Assistance used to fund your course to the military.
Tuition Assistance may garnish fees
from your wages.
2. You may not receive the
college credits associated with your course
3. You
may receive an F from Bellevue University for your course, which will be
reflected on your transcript
Q:
How can I tell when I have completed my course?
A: Refer to the Study Guide in your
Student Packet, or contact your DEU
Student Services Rep at
1-866-487-4800.
Q: What
happens if I am deployed?
A: If you are deployed, please
contact your DEU Student Services Rep immediately. A copy of your
deployment orders may be required
for an extension request beyond 90 days. The maximum amount
of extension time is one year from
your original end date. (See "Extensions.")
Q: Do I have to take the
Certification Tests to complete my course?
A: No. The
online courses from Bellevue University and DEU are a part of a degree plan.The
coursework
will prepare you for certification
(if applicable), should you wish to do so.
Q: Am I required to do the
Mentoring or Test Prep sections?
A: No, these
sections are not required for course completion, but can be helpful.
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Grading /
Transcript
Q: How are courses
graded?
A: Courses are graded by two
criteria:
40% Completion of the
reading material for each course
60%Test
scores
Q: When are my courses
graded?
A: Courses are graded after
your end date. If you finish early, please contact your DEU
Student
Services Rep; however, your coursework will not be graded until your end
date.
Q:
After I complete my coursework, how long does it take for grades to be
issued?
A: Grades are only issued after your
end date, even if you complete the coursework earlier.
Grades
are posted on the approximately 2 to 3 weeks after your end date.
Q: How do I request a
transcript be sent to another school?
A: You can
use the Transcript
Request Form if you need to request a transcript be sent to
another
institution. Updated transcripts
are not automatically mailed to you from Bellevue. You can view
your student information on the
B.R.U.I.N. website.
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Extensions
Q: How do I request for an
extension for my course?
A: If you don't
think you will be able to complete your course in the time allowed, you can
request an extension.
To request an extension
for the first time:
1. Contact your DEU Student Services
Rep for an Extension Request Form
2. Upon completion of the Extension
Request Form, you will be granted a 90 day
extension from Bellevue
University
3. You will receive a confirmation
via e-mail from your DEU Student Services Rep with your new End
Date
To request additional
extensions:
1. Contact your DEU Student Services
Rep immediately
2. You may need to provide a copy of
your orders or a letter from a commanding officer, regarding
the
reason for the course
extension
3. You will receive a confirmation
via e-mail from your DEU Student Services Rep with your new
End Date, if approved
** NOTE: A second or third
extension request may be granted by Bellevue University only after review. A
copy of your orders may be required. There is no guarantee you will receive any
additional extensions beyond your first **
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Q: Who do I contact if I
experience problems with my course or computer?
A: If you
are experiencing problems with your coursework or with SkillPort, contact your
DEU Student
Services Rep. at 1-866-487-4800. If
you experience problems after hours, contact SkillSoft technical
support at 1-866-754-5435.
Check out the information below for
self-help:
There are a number of possible
reasons why your program may not be functioning properly.Follow these
recommended steps below. If your problem still exists after performing these
actions, call SkillSoft Technical Support at 1-866-754-5435.
Do you experience one
of the problems below?
I cant get the course to load
or play.
When I click Play Course, a
white page pops up and nothing happens.
When I
click Play Course, a message box appears instructing me to wait while desktop
initializes,
but the box doesnt go
away.
If any of these scenarios happen,
follow the instructions below:
Pop-Up
Blocker
If you use Internet Explorer, follow
the steps below to resolve any issues:
Set Security: Tools > Internet Options > Security Tab > highlight
Trusted Sites > click Sites >
1. Add
www.skillport.com
2. Remove check mark from
Require Server Verification
3. Click OK
4. With Trusted Sites still
highlighted, click Default Level; ensure the level is set to Low
Install the JRE application from
your 'Resource CD' and to ensure all JRE options are enabled, follow
these steps:
1. Go to Tools > Internet
Options > Advanced Tab > Scroll down until you see JRE
2. Ensure all three options
are checked and click APPLY.
Disclaimer:: This software upgrade is required
for SkillPort Java content to function normally within your browser. Since it
was created by a third party vendor, Bellevue University and DEU assume no
responsibility for complications that may arise as a result of the
upgrade.
Clear Your
Cache
Go to Tools > Internet
Options > Delete Files > check 'Delete All Offline Content' > click
OK
Clear Your
Cookies
Go to Tools > Internet
Options > Settings > View Files > CTRL + A >hit the 'Delete'
key.
For Internet Explorer 6.0
users, simply click Delete Cookies on General tab.
Close ALL windows of your browser,
then re-open the browser and attempt to launch your courses.
Click 'GRANT' or 'YES' to
pop-up messages from SkillSoft.
If
the Problem persists:
Call SkillSoft Technical Support at 1-866-754-5435.
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